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Favorites Viewing Reading List (38)
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Nurture Your Leads Better using Call Center Services
Let call centers do all the legwork and effectively nurture your leads while freeing up...
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Understanding Different Inbound and Outbound Call Center Services
Outsourcing your inbound and outbound call center services can, apart from being highly...
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How Outsourcing can Improve Your Business’s Customer Service
In recent times, customer service outsourcing has led to increased productivity for bus...
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Debunking 8 Common Myths Associated with Call Centres
Ignorance shouldn’t be bliss when it comes to customer service, especially when call ce...
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6 Things Your Call Centre Agents Should Avoid Saying
A call centre has the potential to make or break a company’s reputation, so they should...
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Tips for Enhancing Customer Experience Via Live-Chat
Customers are always the biggest assets any company can own, so the more you practice t...
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Reshaping Call Centers with the Help of Artificial Intelligence
Call centers have always worked as a bridge between the buyers and sellers, and now com...
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The Benefits of Outsourcing Your Lead Generation Services
Lead generation is essential for the survival of any company and outsourcing this segme...
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Providing Better Patient Care through Healthcare BPO Outsourcing
Healthcare sector can improve its productivity and provide better patient care by outso...
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HOW YOU CAN CONTROL COSTS FOR YOUR START-UP
Every start-up in the world has to give emphasis to cost reduction. Follow these tips o...
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The Importance of Managing Customer Experience
Managing customer experience is crucial for your business as it will help you keep your...
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What to Expect in the Call Center Industry in 2018
Want to know what changes are going to take place in the call center industry in 2018? ...
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Live Chat Agents vs Chat Bots: The Future of Customer Service
Chatbots and live agents are both an integral part of chat support services. Read on to...
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Benefits of Live Chat Support for Businesses in the U.K
: Live chat support is a tool that is extremely beneficial to businesses across the U.K...
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Will Facebook Customer Chat be a Game Changer?
Facebook has recently launched their Facebook Customer Chat plugin that integrates your...
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Infographic: What are BPO, KPO and LPO?
There might be certain confusion in the minds of many people about what are the differe...
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Getting your Call Center Prepared for Black Friday and Cyber Monday
Call centers are under a lot of pressure during Black Friday, Cyber Monday and the holi...
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Why Voice is Still an Important Customer Service Channel
The role of the voice call in customer support has changed over the years. However, the...
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How You Can Save on Customer Support Costs
Providing good customer support is an essential function of any business. Read this pos...
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Things to Consider Before Outsourcing Back Office Processes
Outsourcing back-office processes help businesses focus on their core objectives. Read ...
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Offshoring and Outsourcing: Know the Difference
Offshoring and outsourcing are two important terms that every businessman should know a...
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The Evolving Scope of an Indian Outsourcing Company
The scope of the Indian outsourcing company has really expanded. The range of services ...
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Common Inbound Call Center Services Businesses Today Need
Inbound call center services are important for businesses for growing their revenue as ...
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How You can Enhance Customer Loyalty With Your Brand
Enhancing customer loyalty is an important function these days of businesses. With comp...
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How Legal Process Outsourcing Can Help Your Firm
Legal Process Outsourcing helps law firms cut down their operating costs and lets lawye...
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Sales Team Tasks Every Company Should Outsource
Every sales team has to perform several non-core tasks that help them in their sales ef...
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Banking Processes that can benefit from BPO Services in India
The banking sector can benefit a lot by outsourcing certain processes to call centers i...
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Call Center Trends that Emerged in 2017
Call center technology and processes have seen a change in the year of 2017. There have...
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Discovering the Benefits of Providing Email Support Services
Providing support via the email channel should be a top priority for businesses as emai...
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6 Ways to Raise Customer Interaction Level
Raising the level of customer interactions with your customer support team involves var...
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4 Sectors that Can Capitalize on Call Center Services the Most
Businesses need to outsource certain services to gain a competitive edge. These four se...
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Choosing the Right Call Center Services Provider for Your Business
Choosing the right call center services provider in India can make all the difference f...
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Self Service Demands of Today’s Customers
Self-service options are in hot demand by customers these days. The expectations from t...
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Why Customer Satisfaction Surveys Should be a Must for Every Company
A customer satisfaction survey or a CSAT survey is a method of companies proactively ge...
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5 Common Customer Service Mistakes You Should Avoid
Every business wants to offer impeccable customer service in order to keep their custom...
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Top 5 Ways Your Business Can Reduce Customer Churn
Retaining customers is one of the top priorities for companies these days. The rising c...
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Common Mistakes Every Shopify E-commerce Store Must Avoid
With Shopify becoming a very popular e-commerce platform, there are several online stor...
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Clap Creative
Shopify is an extremely popular platform when it comes to designing e-commerce stores. ...